At Sun Produce Cooperative, we respect your absolute privacy. You have our word that we will not sell, barter, give away, or rent your personal information to anyone, ever.
Pick-up Protocol & Policies
AS a Sun Produce Co-op Farm Bag subscriber, you are responsible for reading and understanding this PICK-UP PROTOCOL. It has been developed to provide the best experience for you and is part of what you have agreed to by accepting our terms and conditions .
PLEASE, READ CAREFULLY yourself or share with whoever is picking up your Bag for you:
Our Pick-up Protocol is important, as many sites are operating other businesses during the time you will be picking up your bag. If our Pick-up Protocol is not followed, mistakes are made, and participants who pick up afterward could be shorted items meant for them
+ 1) REMEMBER TO PICK-UP YOUR FARM BAG!
IT IS YOUR RESPONSIBILITY TO REMEMBER TO PICK UP YOUR FARM BAG ON THE CORRECT DAY DURING THE LISTED HOURS. If you forget, we do not refund, replace, or give credit for your missed share. If you miss picking up your during the listed hours, your site host is authorized to donate your items to a food bank or family in need so the food does not go to waste.
+ 2) FIND YOUR NAME ON THE CHECKLIST AT THE PICK-UP SITE
At each site there is a checklist with the names of everyone who has a bag to pick up and what they are supposed to take. PLEASE USE AND FOLLOW THE CHECKLIST EVERY WEEK.
+ 3) TAKE ONLY WHAT IS LISTED BY YOUR NAME
This includes the right Farm Bag size and / or any add-ons and extras you may have ordered.
+ 4) IF YOUR NAME IS NOT ON THE LIST, DO NOT TAKE ANYTHING
Contact us by email or phone – Farmbags.sunproduce@gmail.com or 602-469-9400 – and we will find out the reason you are not listed and work things out. We only drop off enough bags, etc. for the people listed. IF YOU TAKE SOMETHING AND IT IS NOT ON THE LIST, YOU’RE TAKING SOMONE ELSE’S SHARE.
+ 5) CONTACT US PROMPTLY IF YOU HAVE BEEN SHORTED SOMETHING
Email or call us right away. Notes left on the checklist are not usually seen. TO RECEIVE CREDIT OR REPLACEMENT, YOU NEED TO EMAIL OR CALL (Farmbags.sunproduce@gmail.com or 602-469-9400).
+ 6) PLEASE, BE RESPECTFUL AND BE NEAT
1. RESPECT THE PICK-UP LOCATION – Treat the site as you would want it to be treated if it were at YOUR home.
2. RESPECT YOUR SITE HOST –Please be courteous – if there is a problem contact the Co-op with any questions or concerns.
3. COURTESY COUNTS – courtesy for fellow participants and for a site host’s property (and their neighbors!) is paramount. You are participating in a community. How you behave and what you do directly impacts others. Chronic offenders will be asked to leave the program.
4. BE SAFE – there are other members, their children, animals and other traffic around the pick-up location. Watch for them please.
+ 7) EXCHANGE Table
Some locations have an informal “Exchange Table”. If you have something in your Farm Bag which you don’t want, put it on the Exchange Table and help yourself to another item which you may use better. (Don’t forget to check out our recipe page to learn how you may add unfamiliar items to your menu though!) https://recipes.sunproducecoop.org/
+ RE-USE OF BOXES AND BAGS
1) If you receive your share in an insulated bag issued by your site, bring it back each week.* We will put your share in it, in a grocery bag. Otherwise your weekly share will come in a grocery bag. *These bags are not available at all sites
2) We do not take back any of the plastic bags currently (please recycle/re-use them at home). If this changes, we will let members know and update this note.
Thank you for participating in the Sun Produce Co-op Farm Bag program and supporting local farms and producers!
+ COMMUNICATIONS
We communicate with our subscribers primarily through emails, the Sun Produce Co-op web site and our social media accounts. These emails and posts include information about what will be in upcoming farm bags, announcements and recipes.
As a participant in our Farm Bag program, you understand it is your responsibility to open and read the emails we send so that you stay informed. If your email address changes, you need to update it in the Contact Info tab of your online account.
To help you receive and filter emails from us, please save this email address through your email contacts: Farmbags.sunproduce@gmail.com
Weekly Emails:
Having an up-to-date email address on file with your Farm Bag account will help smooth out any communication gaps. It will help keep you informed regarding your subscription, the happenings at the farms, Co-op and more!
• Reminder of Upcoming Pick-ups/What’s in your Farm Bag: these emails are sent to help keep track of your pick-up times and dates and when to order your add-ons. It is your responsibility to remember to place your Farm Bag on Hold if you need to. We highly recommend creating your own reminder rather than relying on the emails. This email will also confirm your weekly Bag contents, the Pick-up Location, date and times.
• Announcements: these emails are sent out occasionally to announce any upcoming changes; e.g. distribution completion for the season, new participation opportunities available, changes to pick-up locations, etc.If you are not receiving these emails from us, please check your junk/spam folder – since emails sent through our Farm Bag software service could sometimes end up there.
+ NOT RECEIVING EMAILS?
If you are not receiving these emails from us, please check your junk/spam folder – since emails sent through our Farm Bag software service could sometimes end up there.
Subscription Policies
+ SUBSCRIPTION HOLDS AND DONATIONS
You can place Holds on your subscription through your online account Dashboard at sunproducecoop.localfoodmarketplace.com (LFM). All Holds must be placed by noon on the Thursday of the week prior to your regular farm bag pick-up. This policy is in place so we can stop the automated billing from occurring.
To Place a Hold: Sign in to your account, scroll down to Subscriptions in the left hand column. To the right of the information showing the type of bag you have there is an “Options” button. Select “Create a Hold,” enter the dates for which you would like to place a hold and follow the prompts. No billing for the hold period occurs if a hold is placed by noon on the Thursday of the week prior to your regular farm bag pick-up. We will not create a Farm Bag for you during the hold period.
All subscriptions are billed through Auto Renew (recurring) Billing. If you do not want to be charged for the Farm Bag that you wish to have held for the week, please place your bag on Hold by the Thursday of the week prior to your regular bag pick-up.
Any holds placed after this time will be subject to automated billing. If you have any questions, or if you need assistance, please contact us by email at Farmbags.sunproduce@gmail.com.
Alternatives to putting your subscription “on hold” are to:
• Share your Farm Bag program with someone else who might be interested
• Have a friend or neighbor pick your Bag up while you’re gone
• Give it to the person who house – or pet-sits for you while you’re away
• Arrange to donate it to a local Food Bank, etc.
Please be sure anyone picking up for you is well-versed in the Pick-Up Protocol and knows the address and hours of the pick-up site (see above)!
We greatly appreciate your consideration to keep on top of letting us know your scheduling needs – your Farm Bag participation helps to ensure the health of our Co-op and producers’ ability to continue farming and making local food.
+ CANCELLATION POLICY
To cancel your subscription, log into your online account at LFM, scroll down to Subscriptions in the left hand column. To the right of the information showing the type of bag you have ordered there is an “Options” button. Select “Request Cancellation.” A message will pop up that your cancellation request has been sent to the program administrator who will then review and complete the request.
If the cancellation request is not received before noon on Thursday the week before you pick-up your Bag you will be billed for that week, and a Bag will be waiting for you at your pick-up site. If the cancellation request is not received within this time frame, your next scheduled delivery will occur, and the cancellation of services will go into effect the following week.
Thank you for abiding by this policy and working with us to create an efficient and pleasant Farm Bag experience!
+ REFUND POLICY
Due to the need for lead time needed for order processing, as well as the financial commitment made by our producers to fill the orders, we are unable to provide refunds, exchanges, or credit options. Once Thursday noon of the week prior to your pick-up has passed, you will be billed for your Farm Bag and it cannot be reversed. Bags that are not picked up are not subject to refunds, exchanges, or credit options.
To make sure you don’t have to pay for the bag you want held, your hold must be placed before noon on the Thursday of the week you would normally expect the bag.
+ OVERPAYMENTS
Any overpayments to your account will be applied to the next order.
+ HOW DO I PAY WITH SNAP/EBT?
Due to system and procedural limitations, Sun Produce is unable to offer the ability for customers to use SNAP/EBT for online payment of their farm bag. We will update this policy when we are able to add this functionality. Currently, some of our sites offer on-site SNAP/EBT payments. If you are interested in this option, please send an inquiry to: Farmbags.sunproduce@gmail.com. These requests will be reviewed on a case by case basis.
Farm Bag subscriptions are ongoing as an auto-renewing subscription. Deliveries continue based on your Site Pick-up Schedules unless a Delivery Hold is placed (see below), or a subscription is cancelled by you (see Cancellation Policy below).